FAQ

Write a complete answer to the most frequent questions that your customers might have, such as important product information, shipping policies, payment issues or returns.

We are located in Pomona, California. Our Japan operation is located in Izumiotsu, Osaka.

特定のご注文の種類で無料配送を提供している場合は、お客様にお知らせください。

特別セールページへのリンク

We're happy to offer the ability to purchase brand new parts directly from companies through our importing service. Please note that some brand new items will include an additional processsing delay.

Yes. We are happy to handle the entire process for you: bidding with our accounts, communicating with sellers, arranging domestic shipping and managing the vehicle's Japan and U.S. export/import paperwork.

You'll have all of the necessary paperwork to legally title and register it once the vehicle reaches you.

配送の詳細について役立つ情報を記載してください

配送ポリシーへのリンク

★ Container #33 Filling Now - ETA late August 2026

★ Container #32 Vehicles Only - ETA late July 2026

★ Container #31 FULL, Loading Soon - ETA late July 2026

★ Container #30 Loaded & Sailing - ETA early July 2026

Items can be picked up in Pomona, California, or shipped to you for an additional fee.

顧客に製品のテスト期間を提示しましょう

返品ポリシーへのリンク。

If your item arrives damaged or defective please contact us within 7 days of delivery so that we can evaluate the issue and develop a solution.

Items reported outside the 7-day window may not be eligible for resolution.

If you receive the wrong item, please contact us within 7 days of delivery so that we can evaluate the issue and develop a solution.

Items reported outside the 7-day window may not be eligible for resolution.

If you're ordering from the European Union or EFTA region (Norway, Iceland, Liechtenstein), you have the right to withdraw from your order within 14 days of delivery, for any reason, regardless of the cancellation and final sale terms described below.

Please contact us immediately to initiate the return. Return shipping costs are your responsibility. Your original shipping cost, along with any import duties or taxes collected from you at checkout, will be refunded along with the price of the merchandise once we receive the return.

Yes. Details regarding our metal finishing service can be found here. We offer metal plating and powder coating services for wheels and other custom projects including, but not limited to the following:

● Multipiece wheels
● Tower bars
● Turbos
● Harley parts

If it's metal, we can refinish it for you.

We obsess over the details. We have high standards for the quality of our work.

For any additional questions not answered here, please contact us. We will get back to you within 24-48 hours.

For updates on new inventory, events, and all other information, please visit our Instagram and subscribe to our email newsletter.

All information related to our importing service can be found on our Import Service page. You can find information regarding current containers, the importing process, general pricing, and an inquiry form. This page also includes our service charges and terms answers to general import questions.

We're happy to offer the ability to purchase brand new parts directly from companies through our importing service. Please note that some brand new items will include an additional processsing delay.

Yes. We are happy to handle the entire process for you: bidding with our accounts, communicating with sellers, arranging domestic shipping and managing the vehicle's Japan and U.S. export/import paperwork.

You'll have all of the necessary paperwork to legally title and register it once the vehicle reaches you.

Everything listed is in stock and shipped from our base in California unless clearly stated otherwise.

Please allow 3-7 days for orders to be processed and shipped.

All standard shipping will be sent via USPS or UPS for domestic shoppers. We occassionally use FedEx.

Shipping generally includes $100 in insurance. If you would like to purchase more shipping insurance, please contact us.

Orders over 750 USD will require a signature.

International orders outside of the United States may be subject to import taxes, customs duties and/or fees levied when your order arrives to your country. You as a customer are responsible for covering these fees.

Please visit our Shipping Policy for more information.

★ Container #33 Filling Now - ETA late August 2026

★ Container #32 Vehicles Only - ETA late July 2026

★ Container #31 FULL, Loading Soon - ETA late July 2026

★ Container #30 Loaded & Sailing - ETA early July 2026

Items can be picked up in Pomona, California, or shipped to you for an additional fee.

All sales are final. All parts and accessories are non-refundable. Most items are irreplaceable. This includes items on our site, items secured through our Import Service, and items purchased at events.

For more information, please visit our Returns Policy.

If you're ordering from the EU or EFTA region, see "Can I withdraw from my order if I'm shopping from the EU or EFTA?" below for how to submit a withdrawal request.

If your item arrives damaged or defective please contact us within 7 days of delivery so that we can evaluate the issue and develop a solution.

Items reported outside the 7-day window may not be eligible for resolution.

If you receive the wrong item, please contact us within 7 days of delivery so that we can evaluate the issue and develop a solution.

Items reported outside the 7-day window may not be eligible for resolution.

If you're ordering from the European Union or EFTA region (Norway, Iceland, Liechtenstein), you have the right to withdraw from your order within 14 days of delivery, for any reason, regardless of the cancellation and final sale terms described below.

Please contact us immediately to initiate the return. Return shipping costs are your responsibility. Your original shipping cost, along with any import duties or taxes collected from you at checkout, will be refunded along with the price of the merchandise once we receive the return.

Yes. Details regarding our metal finishing service can be found here. We offer metal plating and powder coating services for wheels and other custom projects including, but not limited to the following:

● Multipiece wheels
● Tower bars
● Turbos
● Harley parts

If it's metal, we can refinish it for you.

We obsess over the details. We have high standards for the quality of our work.

For any additional questions not answered here, please contact us. We will get back to you within 24-48 hours.

For updates on new inventory, events, and all other information, please visit our Instagram and subscribe to our email newsletter.

Everything listed is in stock and shipped from our base in California unless clearly stated otherwise.

Please allow 3-7 days for orders to be processed and shipped.

All standard shipping will be sent via USPS or UPS for domestic shoppers. We occassionally use FedEx.

Shipping generally includes $100 in insurance. If you would like to purchase more shipping insurance, please contact us.

Orders over 750 USD will require a signature.

International orders outside of the United States may be subject to import taxes, customs duties and/or fees levied when your order arrives to your country. You as a customer are responsible for covering these fees.

Please visit our Shipping Policy for more information.

All sales are final. All parts and accessories are non-refundable. Most items are irreplaceable. This includes items on our site, items secured through our Import Service, and items purchased at events.

For more information, please visit our Returns Policy.

If you're ordering from the EU or EFTA region, see "Can I withdraw from my order if I'm shopping from the EU or EFTA?" below for how to submit a withdrawal request.

If your item arrives damaged or defective please contact us within 7 days of delivery so that we can evaluate the issue and develop a solution.

Items reported outside the 7-day window may not be eligible for resolution.

If you receive the wrong item, please contact us within 7 days of delivery so that we can evaluate the issue and develop a solution.

Items reported outside the 7-day window may not be eligible for resolution.

If you're ordering from the European Union or EFTA region (Norway, Iceland, Liechtenstein), you have the right to withdraw from your order within 14 days of delivery, for any reason, regardless of the cancellation and final sale terms described below.

Please contact us immediately to initiate the return. Return shipping costs are your responsibility. Your original shipping cost, along with any import duties or taxes collected from you at checkout, will be refunded along with the price of the merchandise once we receive the return.

Yes. Details regarding our metal finishing service can be found here. We offer metal plating and powder coating services for wheels and other custom projects including, but not limited to the following:

● Multipiece wheels
● Tower bars
● Turbos
● Harley parts

If it's metal, we can refinish it for you.

We obsess over the details. We have high standards for the quality of our work.

For any additional questions not answered here, please contact us. We will get back to you within 24-48 hours.

For updates on new inventory, events, and all other information, please visit our Instagram and subscribe to our email newsletter.